Product Warranty

Limited Warranty


PIMA Electronic Systems ltd. (PIMA hereinafter) warrants its products to be free from defects in material and workmanship under normal use and service for 24 (twenty four) months from the date of production.

As PIMA does not install or connect the product and because the product may be connected with products not manufactured by PIMA, the warranty does not include any guarantee for the performance of the entire security system which includes the PIMA product.

Warning: The user should follow the installation and operation instructions and – among other things – test the product and the whole system at least once a week. For various reasons, including, but not limited to, changes in environment conditions, electric or electronic disruptions and tampering, the product may not perform as expected. The user is advised to take all necessary precautions for his/her safety and the protection of his/her property.

This limited warranty does not cover:

  • Non-PIMA branded and/or vendor products and accessories
  • Problems that result from: external causes such as accident, abuse, misuse, or problems with electrical power; corrosion; lightning; servicing not authorized by PIMA; usage that is not in accordance with product instructions; failure to follow the product instructions or failure to perform preventive maintenance; problems caused by using accessories, parts, or components not supplied by PIMA; products with missing or altered serial numbers; products for which PIMA has not received payment.

PIMA’s obligation shall be limited during this warranty period to repairing or replacing, at its option, free of charge for material or labor, any part which is proved not in compliance with PIMA’s specifications or proven defective in materials or workmanship under normal use and service.

PIMA shall have no obligation under this limited warranty or otherwise if the product is altered or improperly installed or repaired. PIMA has no obligation to attend the client’s location to retrieve the goods or perform the repair on site.

PIMA’s obligation under this warranty shall not include any transportation charge or costs of installation or any liability for direct, indirect or consequential damages or delay.

In no case shall PIMA be liable to anyone for any consequential or incidental, direct or indirect damages for breach of this or any other warranty, expressed or implied, or upon any other basis of liability whatsoever. This clause will hold even if its own negligence or fault causes the loss or damage.

PIMA shall have no liability for any personal injury, property damages or loss based on a claim that the product failed to perform.

However, if PIMA is held liable for any loss or damage, regardless of cause and origin, PIMA’s maximum liability shall not exceed the purchase price of the product, which shall be the complete and exclusive remedy.

PIMA does not authorize any employee or representative to change this warranty or grant any other warranty on its behalf.

For warranty service, return the faulty product to your local distributor or if unavailable contact PIMA Electronic Systems Ltd. for instructions.